Returns & Refund Policy
Effective Date: 01/04/2025
At Satya Jewellers, your satisfaction is important to us. We take great care in ensuring every item meets the highest quality standards. Please read our policy carefully before making a purchase.
1. Return Policy
Returns are accepted only if the item is received damaged or defective.
You must notify us within 48 hours of receiving the product.
To request a return, contact us via WhatsApp or email with:
Order ID
Photo of the damaged item
Reason for return
2. Exchange Policy
Exchanges may be allowed only for damaged items or wrong products sent by us.
Custom or personalized orders are not eligible for return or exchange.
3. Refund Policy
Refunds are processed only if a return is accepted.
The amount will be refunded to your original payment method within 7-10 business days after product inspection.
Shipping charges (if any) are non-refundable.
4. Conditions for Return
Items must be:
Unused and in original condition.
Returned with all packaging, certificates, and accessories.
Shipped securely and insured during transit (for your protection).
5. Contact for Returns & Support
📱 WhatsApp: 9805077005
📧 Email: info@satyajewellers.in
📍 Satya Jewellers, Mall Road, Solan, Himachal Pradesh